Return & Refund Policy

Contact support within 48 hours of delivery if an item is damaged, defective, incorrect, or missing. For an item materially different from its listing, contact support within 24 hours so the issue can be checked promptly.

Keep the parcel, product, packaging and included accessories until support reviews the request. An unboxing video may be requested for damage, defect or missing-item claims.

Approved returns or exchanges must be unused and in their original condition, with packaging, accessories and invoice details included. Support will confirm the return method after reviewing the request.

After an approved return reaches us, allow up to 2 business days for inspection. If a refund is approved, it is sent to the original payment method within 7 business days after approval; your bank or payment provider may need additional time to post it.

If a replacement or exchange is approved instead, support will share the next steps and expected dispatch timing.

Contact support as soon as possible if you need to request a cancellation. An order already packed or handed to the courier may no longer be cancellable.

Send your order code, a short description of the issue, and clear photos or video to support through WhatsApp at +91 8799469964 or by email at support@flyzex.com. Support will reply with the review outcome and return instructions.