Shipping Policy

Orders are normally prepared for dispatch within 1-2 business days after confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

Dispatch timing is an estimate, not a same-day dispatch promise. Order status updates appear in your account as the order is processed.

After dispatch, delivery commonly takes 3-7 business days depending on destination and courier serviceability. Remote locations, peak periods and public holidays can take longer.

When a tracking code is available, it appears in your order details and confirmation email. You can also use the Track Order page to view the latest status recorded by Flyzex.

Carrier scans may take time to appear. If tracking has not updated for several business days, contact support with your order code.

Please check your address and phone number before placing an order. If a parcel is delayed, damaged, or cannot be delivered, contact support so we can review it with the delivery partner.